Customer Service & Support Advisor (French & English)

Position: Customer Service & Support Advisor (French & English)
Contract: Permanent
Hours: 05:30 – 22:00 on a rota system
Salary: £18,100
Location: Newark

Our client is a leading B2B solutions company specialising in the supply and provision of retail hardware, software, managed services and associated products and accessories.

The company has been established for over 30 years and continues to grow organically year on year, supported by the skill and enthusiasm of colleagues who provide product advice, technical support and service for both existing and new customers to the company.

Role

• Providing customer service via telephone and email
• Providing technical support for a range of key clients in both French and English (Full training provided)
• Logging all incidents on relevant software systems
• Diagnosing technical faults and providing over the phone solutions
• Escalating technical queries to 2nd line support
• Providing excellent levels of customer service and support
• Working to Service Level Agreements (SLA) against call handling time, resolution etc
• Monitor group mailboxes, ensuring all inbound queries received a response within SLA
• Collection of feedback from end users via outbound calls, when required

Skills / Experience

• Fluent in French and English both written and verbal.
• Problem solving and keen attention to detail
• Driven to deliver high levels of Customer Service
• Flexible approach to working hours – The business operates across 7 days so some flexibility with working weekends will be required
• Clear telephone manner
• Good verbal and written communication skills
• Experience of working within a Technical Help Desk / Service Desk environment would be an advantage, but full training will be given.

We are reviewing applications on a rolling basis so should you be interested please contact Mohammed on 01522533778 as soon as possible to avoid disappointment.

Job Summary

Job Title Customer Service & Support Advisor (French & English)
Location Nottinghamshire
Job Type Permanent
Salary £18k
Last Updated 14/11/2019
Reference SF47447
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