Contact Centre Advisor

Customer Service Adviser
Based Chelmsford
£7.38 – £8.00 an hour based on experience

Do you have a proven track record in Customer service?

If you love to help customers to find a solution, we are currently recruiting for people like you to join our clients established team in Chelmsford, Essex.

They are a lively team who reward their hardworking staff at every opportunity, including offering permanent staff a bonus of over £3K a year based on the quality of the work they do.
This is not a sales role, it is an opportunity to be rewarded for exceeding the expectations of the customers you speak with. If this sounds like what you have been looking for please keep reading!

This is a full time role working from 8am to 5pm Monday to Friday

Saturday mornings are worked on a rota basis (1 in 3) and paid as overtime.

Customer Service Advisor accountabilities:
• Taking inbound customer calls from customers delivering excellent customer service.
• Booking appointments for engineers, ordering spare parts
• Updating the in house database system accurately
• Patiently advise customers on solutions in order to minimise engineer call outs

Skills required for the Customer Service Advisor role:

• Proven track record in Customer Service
• Good MS Word and Excel skills
• Impeccable communication skills
• Attention to detail
• Confident communication skills
• Committed to service excellence
• Competent computer skills
• A positive approach to problem solving

Benefits for the Customer Service Advisor Role are:

• Career development and the opportunity to learn from a stable team
• Permanent Job opportunity available after 12 weeks
• 20 days holiday (increasing 1 a year to a max 25)
• Pension Scheme (after probation)
• Performance bonus based on the quality of work you do of over £3k after probation

If you want to be part of a supportive and established team who will nurture your customer service skills, please apply via this website now!

Job Summary

Job Title Contact Centre Advisor
Location Essex
Job Type Temp
Salary Negotiable
Last Updated 13/06/2018
Reference SF40773
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