Client Services Assistant

A fantastic opportunity is now available to join this thriving and very well established agency in the heart of Norwich as a Client Services Assistant. This is a great opportunity to join a successful company that really invests in their team and the amazing work they do for their clients.

You will be joining a forward-thinking organisation, working alongside and supporting an experienced, tight knit and friendly team of brand and digital marketing specialists.

Based in the heart of the Norwich in the front of house/receptionist area, you will be the first point of contact for everyone, so its crucial that your energy, enthusiasm and professionalism shine through in abundance! You will be dealing with a variety of tasks and administrative duties, so its vital that you are fully competent in Microsoft Office, in particular Excel. Your role will be communications based as you’ll be taking clients calls, meeting and greeting clients and visitors, and being the main point of contact for calls coming in to the agency. Overall, you’ll be providing professional support to the business in the day-to-day running of the office – its a very important and rewarding role, a crucial part of the business in its smooth running.

Day to day role:
* Representing the business with a positive attitude and professional appearance
* Answering, screening and forwarding any incoming phone calls ensuring any accurate messages are conveyed
* Maintain building security by following procedures and controlling building access via the reception desk and monitoring the visitor logbook
* Greet and welcome visitors, directing them to the appropriate person/ area of the business and announcing them appropriately
* Receive and sort daily mail/ franking/deliveries/ couriers
* Manage the business’ meeting room calendars including scheduling meetings/ appointments when requested
* Manage diaries, book travel and accommodation where needed.
* Prepare and maintain meeting rooms – liaising with meeting organisers to establish requirements, ensuring the rooms are set up in readiness and looking pristine
* Ensure both the reception area and the office in general is tidy and presentable at all times
* Provide ongoing support to the business by assisting with office management duties such as; collating weekly breakfast/refreshment orders, office facility stock checks and replenishment (paper, ink cartridges etc.), sorting catering for internal meetings, management of the social calender and general office housekeeping (there is an office cleaner, but you will be tasked with ensuring it is presentable at all times, so using your initiative when needed)
* Management of imaging library
* Management and support of bespoke database/CRM system
* Editing and creation of Word and Excel documents
* All admin support to the business and management of the filing system – it’ll be your baby to manage!

Skills and Experience required for the position:
• Tidy, presentable and professional appearance
• Polite with a calm, courteous, friendly and enthusiastic manner
• Self-motivated and able to use initiative
• Positive, confident and energetic
• Hard-working and committed to the role and the business
• High level of integrity and regard for confidentiality
• Ability to be resourceful and proactive, with the ability to think on your feet and take into account your surroundings, offering support when you see its needed
• Ability to organise, multitask, prioritise and work in a busy environment
• Able to work autonomously and/or with minimum supervision
• Excellent written and verbal communication skills
• IT skills – including Word, Excel and Outlook
• Good team working skills – its crucial you fit into this tight knit family well
• The ability to be flexible and have a willingness to learn – this role will give you some excellent experience, with the potential to evolve in the future and learn new skills and develop yourself.

Excellent interpersonal skills are also a must – you need to be a people person.

This role may be your first ‘proper’ job straight out of education, or you may have a little experience under your belt and keen to put it to good use – just get in touch and I can answer any questions!
This is a real opportunity to make the job your own if you show the right attitude, skills and aptitude.

Due to the current Covid situation, all interviews will be conducted virtually and a start date agreed once we know when businesses can return to a normal working environment.

In the first instance please send your CV to or call 01603 615511 with any questions.

Job Summary

Job Title Client Services Assistant
Location Norwich, Norfolk
Job Type Permanent
Salary £16k
Last Updated 30/04/2020
Reference SF48918
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