Brand Ambassador

Brand Ambassador – Guarantee Specialist
£Competitive Salary
Based Brno, Czech Republic

Are you looking for your next adventure? With change ahead in the UK could you be looking to embrace a new life within a thriving European town?
We are looking for people to join a niche team of travel advisers helping customers navigate their way through any unforeseen delays or complications to their travel. This role is what we consider to be the heart and soul of our client’s company ethos, really living up to the core value to “make travel better”
We are delighted to be working with a truly unique company based in the heart of Brno, the 2nd largest city in the Czech Republic. Established in 2011 our client has been named the best Czech start-up company for the past 2 years by Forbes Magazine.
This team are passionate about delivering exceptional service within the competitive travel industry. They have the simple vision to ‘make travel better’ underpinned by a guarantee that delivers peace of mind at every turn. This role is based within the team that support those customers looking to utilise this guarantee, it’s supporting those people who need urgent help in situations they could not forsee.
This honest approach is the heart of everything about this company. Delivering a rate of success that is hard to match, they are a dynamic and thriving team who are changing the way that travel works. All of this means that we can bring this fantastic opportunity to experience Czech culture first hand to candidates from the UK.
Main Duties for the Travel Adviser;
• Taking inbound calls from customers who may need help and support with their journey because of unexpected air travel emergencies (strikes/natural disasters)
• Answering queries via telephone primarily and also occasional live chat.
• Updating systems accurately
• Assessing each call and getting the customer the right help, quickly and without issue.
• Taking control of the situation and getting the customer the help they need calmly and reassuringly
• Being an ambassador, leading from the front when the situation is complicated.
Skills required for the role
• Exceptional customer service skills are at the heart of what you do, it’s natural to want to ‘fix’ a situation
• Flexible and adaptable approach to work
• Excellent command of the English language along with Spanish, Italian or French Language (at least C1 level)
• Excellent communication skills (written and verbal)
• Calm and professional approach at all times
• Ability to build rapport quickly even in an emotional situation
What can we offer in return:
• Relocation package including interim accommodation to assist with the move
• Competitive Salary
• Quarterly bonus based on company performance
• Annual Flight credit vouchers
• Sauna/Gym/Masseur on site
• Sick pay plus optional VIP Medical Care
• Free Fruit and refreshments to keep you hydrated and healthy!
• Free Multisport card (allowing access to 122 sport/leisure facilities in the Czech Republic)
• A friendly working environment (dogs are welcome!!) with sleep spots and chill out zones!
• A relaxed dress code, (there really isn’t one!)
• Meal Vouchers
This is a full time role working 12 hours a day on a regular shift pattern (3 days on shift then 3 days a week off) so flexibility and adaptability are an absolute must
This is a multi-national team with a Czech heart, looking for passionate individuals to share in their success. If you’d consider a role outside of the UK, if you heart yearns for travel and the ability to truly experience European culture, then apply now, we can’t wait to welcome you to a truly unique working environment!

Job Summary

Job Title Brand Ambassador
Location Chelmsford, Essex
Job Type Permanent
Salary Negotiable
Last Updated 21/03/2019
Reference SF44481
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