Apprentice Customer Service Advisor

Job Title: Apprentice Customer Service Advisor
Location: Lincoln
Contract: Temp to Perm
Hours: 37.5
Pay: £4.00p/h

An exciting opportunity has become available within the customer service department of our client, a reputable and established local business. This is an amazing opportunity to develop your skills as a future Customer Service Advisor. Initially learning the ropes by stock taking, data inputting, sorting ingoing and outgoing post and then eventually progressing to handling inbound telephone calls and e-mail queries from various stakeholders, with some outbound calls having to be made to ensure queries are efficiently solved.

Responsibilities:

• To ensure that daily office tasks are carried out as requested by your manager
• Answer incoming calls within specified KPI’s following call handling scripts
• Make appropriate outbound calls to customers and suppliers
• Provide excellence in customer service to all customers through telephone and e-mail communication
• Answer incoming emails through the supported mail manager system within the specified timescale within specified KPI’s
• Work flexibly within a busy department ensuring that all departmental and team KPI’s are maintained on a daily basis
• Provide a full range of administration support

The ideal candidate will be willing to learn, be computer literate and be passionate about progressing with an industry leader.

Applications are being considered on a rolling basis, so please apply as soon as possible to avoid disappointment. For further information please contact Lauren on 01522 533778 or e-mail: l.martin@select.co.uk

Job Summary

Job Title Apprentice Customer Service Advisor
Location Lincoln, Lincolnshire
Job Type Temp
Salary Negotiable
Last Updated 29/11/2019
Reference SF47599
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