Administrator

Job Title: Administrative Assistant (6 Month FTC)
Salary: £18,000 – £20,000
Location: Cambridge
A fantastic opportunity has arisen to join an ambitious internet business responsible for a network of fast-growing e-commerce sites. It is a great chance to join a successful, profitable and growing company still in its early stage but with a proven track record. You will join an entrepreneurial, target oriented culture with a talented team and a desire to succeed. You will join as an administrative assistant in a customer service focussed IT environment with the chance to manage a website once a week.
About the role:
The primary role will cover customer and client services including any associated reports and administration processes.
• Liaise with customers, gathering key information, regarding any offer queries.
• Log and track all customer queries.
• Send relevant information to broadband providers.
• Receiving and processing responses from providers on queries.
• Communicating to customers/providers one queries are solved.
• Devising and monitoring KPI’s for Customer Service Management and response times.
• Pre-planning of meeting agendas and collating of information.
Website Management will form part of 1 of your working days.
• Check and update online content via CMS.
• Liaise with providers about onsite offer changes.
• Daily checks of onsite KPIs and resolving any issues.
• Manage the social media profile and posting regular updates.
About you:
The company is looking for an ‘awesome’ administrator. Passionate, motivated, organised and driven to succeed.
• Good with handling queries from the general public.
• Experience working with a CRM system is desirable.
• A strong communicator at all levels.
• Proficient in excel.
• Focussed, adaptable and a team player.
If this sounds like the role for you please apply using the link.

Job Summary

Job Title Administrator
Location Cambridge, Cambridgeshire
Job Type Contract
Salary Negotiable
Last Updated 06/02/2019
Reference SF43839
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