1st Line Support

1st Line IT Support
£20,000 – £23,000 PA

Select Appointments are excited to be partnered with a well-established, award-winning IT & VoIP provider based in the Lincoln area. The Business has grown considerably over the past few years and are well-established in delivering an outstanding service to a growing number of clients. With continuing growth, they are looking for an experienced and highly motivated 1st Line IT Engineer to join the existing team.

The main responsibility of the role is to deliver exceptional 1st Line IT Helpdesk technical support to both internal and external customers and staff, assisting them with hardware and software problems via phone and email.

Main Responsibilities:

Administration and fault diagnosis
Microsoft Office Applications including Word, Excel, Teams and other Office 365 applications
IT Hardware fault diagnosis, Server/PC/Laptop and Networking equipment
Microsoft Office 365 Administration, migration and deployment
VMware and Hyper-V – Ideal but not essential

In addition, you will be expected to:

Deliver high quality support services for a range of IT systems and services, many of which are business critical.
Handle incidents and requests from a diverse user base
Diagnose and triage customer incidents/requests using a variety of applications and processes.
Ensure all queries are resolved within agreed time-scales to meet SLAs.


Understanding and experience using and supporting Microsoft Office Products: Windows 10, Outlook, Word, Excel, PowerPoint, Skype for Business, Teams, SharePoint.
Experience using Microsoft Administration tools and applications: Active Directory, Hyper-V, DNS, DHCP, Group Policy management, Exchange email server on premises
Experience using and supporting hardware, ideally including: Laptops, Intel PC systems, Android and smartphones
Good understanding of networking

Benefits include: Company pension scheme, company laptop and mobile.

Are you looking for a new opportunity with the skills required? Apply today with an up to date CV or call Dan in Peterborough on 01733 555372.

Job Summary

Job Title 1st Line Support
Location Lincoln, Lincolnshire
Job Type Permanent
Salary £23k
Last Updated 11/01/2021
Reference SF50020
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