My client is dedicated to creating exceptional hospitality experiences, and their customers are at the heart of everything they do. Committed to attracting, developing and recognising talented individuals who share the same passion for excellence, wellbeing and outstanding guest service.
The Opportunity
We are looking for a passionate and experienced Spa Senior Manager to join our client and lead their luxury spa team.
This is an exciting opportunity for an ambitious and dedicated spa professional who understands what it takes to deliver exceptional guest experiences while maintaining the highest standards of service, treatment and operational excellence.
Set within a calm and elegant environment, the spa provides guests with a place to relax, recharge and enjoy premium treatments. The successful candidate will have a genuine passion for luxury wellness, a meticulous eye for detail and a natural ability to create warm, personalised experiences that leave every guest feeling refreshed, valued and cared for.
The Role
Reporting to: Hotel & General Manager
As Spa Senior Manager, you will have full accountability for the financial performance, operational delivery and overall performance of the spa and its team.
You will be responsible for leading the team, maximising revenue and ensuring the spa consistently delivers an exceptional experience for every guest.
What You'll Do
- Provide strong leadership, direction and inspiration to the spa team.
- Take ownership of the spa's financial and operational performance, driving revenue and profitability.
- Work alongside the team to deliver treatments when required, helping to maximise the use of the spa and treatment rooms seven days a week.
- Create effective staff schedules and rotas to maximise treatment availability and ensure diaries are consistently filled.
- Identify opportunities to increase revenue, treatment utilisation and guest spend.
- Work closely with the Hotel Manager and General Manager to develop and deliver impactful spa marketing and PR initiatives.
- Create a distinctive luxury wellness experience by anticipating guest needs and staying ahead of emerging global wellness trends.
- Maintain the highest standards of treatment, service, cleanliness and presentation.
- Build a positive, high-performing team culture focused on service excellence and continuous development.
- Monitor guest feedback and implement initiatives that enhance the overall guest experience.
- Prepare and present monthly performance reports to the Board, demonstrating key statistics, revenue growth, operational performance and improvements in guest experience.
What We're Looking For
We're looking for an experienced spa leader who combines commercial awareness with a genuine passion for people and exceptional service.
You will have:
- Proven senior leadership experience within a luxury spa, wellness or hospitality environment.
- Strong financial and commercial acumen, with a proven ability to drive profitability without compromising the guest experience.
- A deep understanding of luxury service standards and personalised guest care.
- Excellent leadership, communication and people-management skills.
- A calm, confident and credible presence when working with senior leadership.
- A proactive approach, with the ability to identify opportunities and turn ideas into measurable results.
- A passion for wellness, beauty and delivering memorable guest experiences.
Requirements
- NVQ Level 3 or equivalent qualification in Beauty Therapy.
- A minimum of 2 years' experience as a Beauty Therapist in a senior management role.
- Flexibility to work Monday–Sunday on a rota basis, as required.
- Strong organisational skills and the ability to manage competing operational and commercial priorities.
What's On Offer
- Company events
- Free staff meals
- Employee discount
- Company pension
- On-site parking
If you're an experienced spa professional who is passionate about luxury, wellness, people and commercial success, we'd love to hear from you.
This is an opportunity to lead a beautiful spa environment, inspire a talented team and help shape an exceptional experience for every guest who walks through our doors.