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Ecommerce Customer Services Lead

  • Location: Welwyn Garden City
  • Salary: £25000 per annum
  • Job Type:Permanent
  • Sector: Office Support
  • Contact: Gareth Cox
  • Contact Email:
  • Contact Phone: 01603615511
  • Job Ref: SF53249-1
Looking to jump straight into a fantastic, full time, permanent, Customer Service Lead role managing a small team?
Are you passionate about the customer experience and happy to communicate on multiple channels including web chat? Based in Welwyn Garden city, this is a forward thinking, fast-growing and innovative, award-winning company who are providing 4 days in the office and a day remote working in the field of reusable period wear for teens and adults. The company was founded by a passionate environmentalist on a mission to ensure sustainable lifestyles are accessible to all.
You will hit the ground running, with the following elements:
  • Be the first point of contact for all support communications/troubleshoot via chat, social media, or email
  • Use of the ticket-based systems and other software systems
  • Customer queries and complaints, logging, reporting and resolution
  • Operational support to the warehouse team
  • Analysing customer information and preparing product reports
With the ability to communicate well, own initiative as well as leading, enthusiasm for problem solving and happy to make decisions then we want to hear from you! With a generous salary of £25K (pension plus bonuses) make sure to get in touch with Gareth Cox and Select Recruitment!
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