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Customer Service Advisor

  • Location: Kettering
  • Salary: £21000 per annum
  • Job Type:Permanent

Posted 17 days ago

  • Sector: Office Support
  • Contact: Ashley Dowsett
  • Contact Email: a.dowsett@select.co.uk
  • Contact Phone: 03301 743818
  • Job Ref: SF516651
Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK and Europe.

The Role
  • Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
  • Process consumable orders and place orders
  • Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
  • Maintain customer service emails and ensure that responses are provided within a timely manner
  • Provide technical advice and guidance to customers where there is concern over the suitability of orders
  • Liaise with other departments for issue resolution
  • Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success
Ad-hoc:
  • Undertake administration tasks such as order filing as and when required
  • Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time
The individual:
  • Customer Service focus
  • Language skills - High level and excellent command of English
  • Organisational skills
  • Communication skills
  • Ability to adjust priorities and manage time effectively in a fast paced environment
  • Ability to integrate effectively into well-established team environments
  • Good working knowledge of Microsoft Office applications
For more information and immediate consideration, get in touch with Ashley Dowsett at Select: Specialist Recruitment for Northamptonshire by clicking Apply Now!