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Customer Service Advisor

  • Location: Kettering
  • Salary: £22000 per annum, Benefits: Excellent training. Friendly environment. Free parking on site. Break out area with free drinks.
  • Job Type:Permanent
  • Sector: Office Support
  • Contact: Ashley Dowsett
  • Contact Email: a.dowsett@select.co.uk
  • Contact Phone: 03301 743818
  • Job Ref: SF51665-1
Trainee Customer Service Advisor
Are you a proactive individual with a passion for customer service? Are you looking for a career where you can learn and develop? My successful client is looking for an efficient and effective team player who wants to learn how to provide a pro-active and comprehensive customer support service to partners across the UK and Europe.

The role

Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
Process consumable orders and place orders
Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
Maintain customer service emails and ensure that responses are provided within a timely manner
Provide technical advice and guidance to customers where there is concern over the suitability of orders
Liaise with other departments for issue resolution
Maintain strong working relationships with existing customers developing positive relationships with new partners to ensure long term success

Ad-hoc:

Undertake administration tasks such as order filing as and when required
Support the Customer Service Supervisor in developing strategies and initiatives to ensure the function is able to provide outstanding service to customers and partners every time

The individual

Customer Service focus
Language skills - High level and excellent command of English
Organisational skills
Communication skills
Ability to adjust priorities and manage time effectively in a fast paced environment
Ability to integrate effectively into well-established team environments
Good working knowledge of Microsoft Office applications