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Conference & Banqueting Co-ordinator

  • Location: Peterborough
  • Salary: £23000 per annum
  • Job Type:Permanent
  • Sector: Hospitality
  • Contact: Donna Stafford
  • Contact Email:
  • Contact Phone: 01733 555372
  • Job Ref: SF55016
We have a great opportunity for a Conference & Banqueting Co-ordinator to join the team of a well-established Hotel, based in Peterborough.

We are looking for someone with previous conference & banqueting sales experience. Candidates will be expected to demonstrate previous skills gained from working in this environment.

The candidate must be able to work flexible hours, evenings and weekends, be smart and presentable in their appearance and have a passion for customer service and selling.

Job Summary:

Reporting to the Sales and Marketing Executive, you will be an integral part of the sales team in driving to increase revenue and sales at the hotel. Create guest loyalty by delivering efficient and effective co-ordination at all events, whilst continuing to assist the Sales & Marketing Executive to drive the best sales & marketing strategy for the hotel.

Job Responsibilities, but not limited to:

• Following up on all enquiries and converting these into events at the hotel whilst working towards financial targets and the highest level of guest satisfaction.
• Establishing the individual needs of the customers in order to proactively sell to them and exceed their expectations.
• Record any guest communication with the guest on the in-house system to ensure communication within the Sales department.
• Ensure that any communication with guests is followed up efficiently/effectively and as personable as possible to achieve the most guest-focused co-ordination as possible.
• Attend any communications meetings e.g. Operations, Head of Department, Morning meeting to ensure awareness of all business aspects and to ensure that all relevant departments are aware of all detailed event
• Ensure that payments for events are taken in line with contractual requirements
• Process any cancellation charges in line with contractual requirements to ensure maximum revenue capture
• Make recommendations for digital content and submit weekly pictures/stories for social media
• Assist in the co-ordination of sales and marketing activities to ensure that revenue targets are achieved
• Feedback any guest comments back to the relevant departments to ensure that the product offering for the hotel is correctly positioned
• Liaise with other departments to ensure the execution of events is planned, communicated and executed to promote the hotel
• Take a proactive approach to generating new enquiries, following up leads and referrals and looking to generate prospects and appointments
• Look after the client liaison through social media with regards to enquiries and aim for 100% conversion
• Conduct show a rounds to sell the hotel to all potential clients
• Assist in the delivery of Sales Blitz activities, cold calls, conversion days, follow up sales leads etc. to further enquiries and convert sales
• Be familiar of the competitor set and their offering

Personal Attributes:

• Be excellent all round communication skills, writing reports and making recommendations to clients and inquisitive, confident and assertive able to persuade and negotiate
• Work independently and be self-motivated
• Be rigorous and thorough with strong attention to detail
• Have excellent organisational skills and be results oriented with the personal drive to succeed
• Adhere to Standard Operating Procedures (SOPs) in the department
• Constantly assist in the monitoring of the guest experience from initial enquiry to post-event stage to ensure that all steps are in place with guest and revenue focus in mind
• Ensure that all operational departments are briefed on each event in fine detail and liaise with other departments on the preparation/feedback on events to ensure that maximum guest experience is achieved

If this position sounds exciting you, please click apply now without delay, as we are expecting a high volume of applications.